Frequently Asked Questions
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses will then pack your ordered item/s and ship the package/s out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located around the world. Please allow between 14 days to 60 days for delivery depending on location and postal/carrier issues. Please refer to our Shipping & Delivery page for more information: https://www.sweezsweet.com/pages/shipping-delivery
Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does your shop provide a quality guarantee for all the products being sold?
A: If the product is damaged or defective, please contact us immediately up to 10 days from the date you receive your item. We will do all we can to ensure your best shopping experience. You can simply email us and we'll get it addressed. Please also refer to our Refund Policy here for more information: https://www.sweezsweet.com/pages/refund-policy
Q: Do you offer a refund if I don't like the product?
A: Unfortunately we do not offer refunds or exchanges for change-of-mind reasons. Please choose your items and sizes carefully. You can email us if you have any issues which we may be able to help you with. Please also refer to our Refund Policy here for more information: https://www.sweezsweet.com/pages/refund-policy
*If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.
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